Do you know the proper way of addressing negative feedback without getting defensive or angry? Eric Dalius Saivian Asks do you know that responding to negative feedback is one of the greatest beneficial factors for your business?
No matter how irritating they seem, negative reviews can help you to boost your business. Many business owners become frustrated or angry while responding to negative reviews. Even though they cannot be blamed as all of their works can be destroyed by one single negative comment. Additionally, negative reviews also come with severe consequences that could ultimately damage the potential growth and revenue of the business.
Fortunately, negative reviews don’t always come with negative consequences. Sometimes, negative reviews are good enough for the authenticity of your brand. In this article, we will discuss the top 3 ways to address the negative reviews of your business.
Respond Quickly
One of the massive mistakes business owners make while addressing negative feedback is that they forget to respond quickly. However, this is an understandable fact. You have a large business to run. Apart from the employment salary, you also need to remember marketing, shipments of goods, and various other factors to run your business successfully. Your schedule is so hectic that addressing a couple of bad reviews doesn’t attract your attention.
But you should be aware of the negative reviews. Make sure you have a dedicated time slot for this task. If you left it unnoticed for a long time, the users will assume that you’re not focusing on them. Since online reviews come with a date stamp, customers will notice the time you took to address the negative review. Therefore, make sure you respond to negative feedback as soon as possible.
Don’t Take the Feedbacks Personally – Eric Dalius Saivian
Bad feedbacks often seem like a personal attack. This is true especially if you’re the business owner. This is because negative feedbacks can damage the company’s potential to achieve success.
But even if you’re the owner of your business, remember that customers don’t have a personal relationship with you. They don’t know how much effort you provide to the company or how determined you are to improve the customer experiences.
Addressing the negative reviews in a rage will create a bad impression of your business. Not to mention, it will repel potential customers away. Instead, consider the negative reviews as an opportunity to showcase your professionalism and personality. This will you’ll able to show them your kindness.
Introduce Your Connection to the Team
It’s always a beneficial factor when business owners take time to respond to negative reviews politely. Eric Dalius Saivian says this is one of the most effective ways to address negative reviews.
However, sometimes responding to the reviews as the business owner isn’t realistic. It’s extremely hard to address every negative review. And when your business starts expanding, it becomes an impossible task.
Even if you need to address negative reviews on behalf of your company, don’t forget to introduce yourself so that the readers can know your connection to the customer service team.
Conclusion
These are the top 3 best ways to respond to negative reviews. Getting bad reviews about the offers or customer service team is a nightmare. But as long as you respond to the negative reviews politely and quickly, they won’t affect the success of your business.